We want customers to have a straightforward and convenient experience when requesting a refund. If a purchase does not meet your expectations, is not appropriate for your needs, or you are otherwise unhappy with an item, you may request a refund within 60 days of the date the order was delivered. Each request is reviewed according to the circumstances of the purchase, and our support team will provide guidance on the steps that apply to your situation.

We understand that personal care products can produce different experiences from one individual to another. Preferences, skin and hair characteristics, routines, and other personal factors may affect how a product is received or used. For this reason, refund requests may be submitted whether an item is unopened, opened, or partially used. Our team will review the information provided and determine the appropriate way to proceed.

To begin a refund request, contact us at based@gmail.com. Please include your order number and a brief explanation of the reason for your request. If there is a specific problem with the purchase, such as receiving an incorrect item, receiving a damaged package, or discovering a defective product, please provide as much relevant information as possible. Clear and complete details can help us locate the order and evaluate the situation more efficiently.

After your request is received, our customer support team will review the available information and provide instructions based on the circumstances. Customers should not send products back before contacting support and receiving return instructions. A package returned without prior authorization may be sent to an incorrect location or may be difficult to match with the appropriate order, which could delay the review and processing of the request.

A return may not always be necessary. After reviewing the circumstances, our support team will determine whether the product needs to be sent back. If a return is required, customers will receive instructions explaining where the item should be sent and any other applicable requirements. Following the instructions provided can help reduce processing delays and ensure that the returned package can be properly identified.

For orders placed outside the United States, return shipping costs may be the responsibility of the customer when a return is required. Any applicable return requirements will be communicated before the item is sent back. Customers should retain shipping receipts, tracking information, and other documentation related to the return until the refund has been completed. These records may be useful if questions arise regarding the shipment or delivery of the returned package.

We recommend inspecting your order soon after delivery. If an item arrives damaged, defective, incorrect, or otherwise differs from what was ordered, please contact customer support as soon as reasonably possible. Providing the order number along with photographs of the product, packaging, shipping materials, or visible damage may help our team understand the issue more quickly. Images can provide useful information when determining what happened and what type of resolution may be appropriate.

When an order problem is reported, the details of the purchase and the information supplied by the customer may be reviewed to determine an appropriate resolution. Depending on the circumstances, this may include a refund or another form of reasonable assistance. The condition of the item, the nature of the problem, the order information, and any supporting documentation may all be considered during the review.

Direct exchanges are not currently available. If you would like to receive a different product, you may request a refund for the original purchase and place a new order for the preferred item. Handling the original purchase and replacement purchase as separate transactions allows each request to be processed independently.

If you are unsure which product would better suit your needs before placing a new order, our customer support team can provide general product information. You may contact us with questions about product features, intended uses, or available options. While individual results and preferences can vary, receiving additional information before purchasing may help you select an item that better matches your expectations.

Once a refund request has been reviewed and approved, the applicable refund amount will generally be issued to the original payment method associated with the purchase. Refunds are typically processed within 3 to 7 business days following approval. The exact time required for the funds to become visible in your account may vary depending on the payment method, financial institution, card issuer, payment processor, or other organization involved in the transaction.

After the refund has been submitted for processing, additional time may be required before the funds appear on your account statement or available balance. If the stated processing period has passed and the refund is still not visible, please contact customer support with your order information. We can review the available transaction details and provide assistance regarding the status of the refund.

Refund requests must generally be submitted within 60 days of the delivery date to be considered under this policy. Requests made after this period may not qualify unless a different result is required by applicable law. Customers are encouraged to contact us promptly after identifying an issue rather than waiting until the end of the eligibility period.

Please do not send any merchandise back without first contacting customer support. Returning an item without receiving specific instructions may result in the package being delivered to an inappropriate location or becoming difficult to associate with the original order. This can create unnecessary delays and may make it more difficult to determine the status of the refund request.

Customers should retain relevant purchase records until the refund matter has been fully resolved. Useful records may include the order confirmation, order number, delivery information, tracking details, photographs of damaged or incorrect items, return shipment records, and correspondence with customer support. Keeping these materials available can make it easier to verify the purchase and address any questions that arise during the review.

Refund eligibility may depend on the circumstances of the order and the requirements of applicable law. Nothing in this policy is intended to limit rights that cannot legally be excluded or restricted. Where consumer protection laws provide additional rights or remedies, those requirements will continue to apply.

If you have questions regarding refund eligibility, damaged or defective merchandise, incorrect orders, return instructions, exchange alternatives, or refund processing times, please contact us at based@gmail.com or call 1-800-745-6874. Including your order number whenever possible can help our support team locate the relevant purchase more efficiently.

Our goal is to make the refund process clear and manageable while giving each request appropriate consideration. Order and product issues can happen for a variety of reasons, and we aim to provide practical guidance based on the circumstances presented. Contacting us within the applicable period, providing accurate order information, and following any instructions supplied by customer support can help your request move through the review and refund process as smoothly as possible.